SpamExperts analyzes incoming email and determines whether a message appears legitimate, suspicious, or unwanted.
If SpamExperts cannot confidently determine that a message is safe, or if it matches certain filtering criteria, it may be placed in quarantine rather than being delivered directly to the recipient.
Quarantine helps prevent potentially harmful or unwanted messages from reaching a user's inbox while still allowing administrators to review them before deciding how to handle them.
- Accessing the Spam Quarantine
- How to Release an Email from Spam Quarantine
- How to set up Quarantine reminder notifications
Still Need Help?
If you're unable to determine why an email was quarantined, please gather the following information before contacting Support:
- Sender's email address
- Recipient's email address
- Approximate date and time sent
- Subject line, if available
Providing this information will help Support locate the message and determine why SpamExperts quarantined it.