Email log statuses indicate the real-time delivery outcome or filtering action applied to every incoming message processed by your Spam Quarantine portal, helping you track down missing emails or troubleshoot delivery delays.
SpamExperts Email Statues
| Status / Action | Description |
|---|---|
| auto-released | The message was automatically released from quarantine based on configured trust settings or automated rules. |
| blackholed | The message was accepted by the gateway but intentionally dropped without delivering or bouncing to the sender. |
| bounced | Delivery failed and a non-delivery report (NDR) was sent back to the original sender. |
| delivered | The message was successfully accepted by the destination mail server. |
| delivery-failed | A permanent error occurred while attempting to hand off the email to the destination mail server. |
| not-accepted | The message was rejected at the SMTP connection phase before SpamExperts accepted full receipt. |
| quarantined | The message was identified as spam, phishing, or bulk mail and held in the quarantine portal. |
| quarantine-expired | The message exceeded the quarantine retention period (14 days) and was automatically purged. |
| quarantine-removed | The message was manually deleted from quarantine by a user or administrator. |
| queued | The message encountered a temporary delivery issue (4xx error) and is waiting for an automated retry attempt. |
| queue-frozen | The message could not be delivered after repeated retries over 4 days and could not be bounced back to the sender. |
| queue-bounced | A queued message reached its maximum retry limit or encountered a hard failure and generated a bounce report. |
| queue-removed | The message was manually removed from the active delivery queue by an administrator. |
| queue-expired | The message reached its maximum age limit in the retry queue without successful delivery. |
| rejected | The message was blocked and refused during the initial connection based on active filter policies or blocklists. |
| released | A quarantined message was manually delivered to the recipient's inbox by a user or administrator. |
If you need assistance with this, contact support at vcgsupport@vcgcorporate.com or call 800-558-3054.