How to view your email Logs

The Incoming Log Search in SpamExperts (SpamX) is a powerful tool that allows you to view, filter, and take action on incoming messages processed over the last 32 days. This includes accessing quarantined messages, checking the delivery queue, and viewing archived messages. 

IMPORTANT: Quarantined messages are stored for 14 days.

Incoming Log Search

1. Log in at login.antispamcloud.com (two-factor authentication required).
2. In the left-hand navigation menu, select Protection > Logs - Incoming.

Using the Log Search Tool

The Log Search page provides several ways to find specific messages:

• Quick Search: The default view provides a quick way to filter by common criteria.
• Custom Search: Use this for powerful, detailed filtering. Examples of filter options include:
  • Time (Timestamp)
  • Status
  • Sender
  • Headers (From, To, CC)
  • or Subject

1. From Logs - Incoming, locate the Query Rules section.
2. Click + New rule if you need to add an additional search option.

Taking Action on Messages

Once you have located a specific message (or multiple messages), you can perform various actions directly from the Log Search results page.

To take action on a single message, click the dropdown menu to the left of the message. To take action on multiple messages, select them using the checkboxes, then choose an action from the bulk action dropdown at the bottom of the list.

Common actions include:

• Release from Quarantine*: Deliver a false positive message to the recipient.
• Release and Train*: Deliver the message and train the spam filter to recognize it as legitimate in the future.
• Remove from Quarantine*: Delete a quarantined message.
• Block Sender: Prevent future messages from the sender from reaching the inbox.
• Whitelist [Add to allow list]: Ensure future messages from the sender bypass spam filtering.

* Release, Release and Train, and Remove from Quarantine are unique to emails with a Quarantine status. Blocked or Bounced emails cannot be released to the recipient and will need additional review. If you need assistance with this, contact support at vcgsupport@vcgcorporate.com or call 800-558-3054.

For additional details on Quarantine Emails see - Accessing your Spam Quarantine.