How to Release an Email from Spam Quarantine

SpamExperts provides an additional layer of email security by filtering incoming messages for spam and other potentially unwanted email.

Occasionally, a legitimate email may be identified as suspicious and placed in quarantine. If you recognize the sender and know the message is safe, you can release the email from quarantine and train SpamExperts to recognize the message as legitimate.

Release and Train a Quarantined Email

Log in to your SpamExperts dashboard.

1. Navigate to Protection > Spam Quarantine.
2. Locate the email you would like to release.
3. Click the Action Menu located to the left of the quarantined message.
4. Select Release and train from quarantine.

The message will be released from quarantine for delivery, and SpamExperts will receive feedback that the message was incorrectly classified.

Release Multiple Emails

If you have multiple legitimate emails in quarantine that you would like to release:

1. Navigate to Protection> Spam Quarantine.
2. Check the box next to each message you would like to release.
3. From the dropdown menu at the top or bottom of the page, select Release and train from quarantine.
4. Click Apply.

The selected messages will be released for delivery and submitted to SpamExperts for training.

Remove from Quarantine

To delete a quarantined message, follow these steps: 

1. Navigate to Protection  > Spam Quarantine.
2. Check the box next to each message you would like to remove.
3. Click the Action Menu located to the left of the quarantined message.
4. Select Remove from quarantine.
5. Click Confirm to delete the message.

Remove Multiple Emails

If you have multiple quarantine emails you would like to remove/delete:

1. Navigate to Protection > Spam Quarantine.
2. Check the box next to each message you would like to release.
3. From the dropdown menu at the top or bottom of the page, select Remove from quarantine.
4. Click Apply.

The selected messages will be deleted from quarantine.