As part of our continued effort to protect our users and improve the security of our email services, we are pleased to announce that we have implemented a new email security gateway, SpamExperts, to further protect your SmarterMail mailboxes from spam, phishing, and other unwanted email - Learn More.
IMPORTANT: Quarantined messages are stored for 14 days.
To access your spam quarantine and view incoming messages that have been blocked as spam, see the steps below:
- Log in at login.antispamcloud.com.
- Click Protection > Spam quarantine.
- The page will auto-populate with all emails with a Quarantine status.
Here you can:
- Preview quarantined message content - By clicking on the message hyperlink in the Subject column.
- Manage the emails - In the dropdown to the left of the message log entry, select the action you wish to take on the message
Releasing quarantined emails
The following options are unique to emails with a Quarantine status:
- Release from Quarantine: Deliver a false positive message to the recipient.
- Release and Train: Deliver the message and train the spam filter to recognize it as legitimate in the future.
- Remove from Quarantine: Delete a quarantined message.
After you've located the desired emails:
- Select the email(s) you want to process.
- To update a single email you can click the dropdown to the left and select your preferred action. To update multiple emails at once select the checkboxes on the left and use the Apply to selected option at the top/bottom of the email list.
IMPORTANT: Blocked or Bounced emails cannot be released to the recipient and will need additional review. If you need assistance with this, contact support at vcgsupport@vcgcorporate.com or call 800-558-3054.