How to add a sender to the Allow List (whitelist)

Adding a sender to the Allow List ensures that future emails from a specific email address or domain bypass spam filtering and are delivered directly to your inbox.

You can add a sender or domain to your allow list (or whitelist) using either of the two methods below:

Add from the Log View

You can quickly add a user to your allow list directly from the log results:

1. Log into the SpamExperts Control Panel.
2. In the left-hand navigation menu, select Protection > Logs - Incoming.
3. Update Query Rules and click Show Results.
4. Locate the message from the sender you want to allow.
5. Click the dropdown menu icon to the left and select Add sender to allow list.
6. This will open a pop-up to confirm the choice.
7. Click Save to apply the changes.

Add Manually via Protection Settings

If you know the email address(es) or domain(s) in advance and do not have a recent log entry:

1. Log into the SpamExperts Control Panel.
2. In the left-hand navigation menu, select Protection > Sender allow list - Incoming.
3. Click + Add sender to allow list.
4. Enter the exact email address (e.g., sender@example.com) or domain (e.g., example.com).
5. Click Save to apply the changes.

IMPORTANT: Both methods described above will add the email address(es) or domain(s) to your unique email address. If you wish to whitelist a sender's address or domain for your entire domain (all email users @yourdomain.com) please contact support at vcgsupport@vcgcorporate.com or call us at 800-558-3054.