Trusted Senders
Users can add specific email addresses (such as jsmith@example.com) or domains (such as example.com) that will be exempted from general spam filtering. This lets the system know that these messages come from a trusted source and can prevent mail from friends, business associates, and/or mailing lists from being blocked or sent to the Junk Email folder. By default, every contact in a user's Contacts list is considered a trusted sender and bypasses spam filtering. Adding domains and/or email addresses also impacts the "Verification Score" of a sender — the shield that is displayed alongside a sender's address when viewing messages in webmail.
The Trusted Senders area has three editable areas. Users simply click the pencil icon to add the following:
- Trusted Domains - Full domain names (e.g., example.com) to add as "Trusted".
- Trusted Email Addresses - Full email addresses (e.g., jsmith@example.com) to as as "Trusted".
- Bypass Spam Filtering for Unverfied Senders - This will only be displayed if the domain administrator has enabled the setting. Full email addresses the user wants to exempt from ALL spam checks, included SPF, DKIM, and DMARC checks.
When entering trusted senders or domains, enter only one item per line break.
To add a Trusted Sendor (or Trusted Domain)
- Login to your account in SmarterMail
- Click on Spam Filtering
- Click on the pencil (edit) icon in Trusted Senders and add the email address (or domain if trusting the entire domain).