How to enable Two Factor Authentication (2FA)

Important: Enabling Two Factor Authentication (2FA) will generate a new password for your email clients (ie: Outlook, Android, iPhone, etc). It will also require you to enter a verification code any time you log in at secure.myvcgmail.com.

To enable 2FA on your own account:

1. Log in at secure.myvcgmail.com
2. Click on the More drop-down at the top.
3. Click on the Settings option.
4. click the Enable button in the Two-Step Authentication window.
5. Choose your verification method:
   • Recovery Email Address: This will send a verification code to the recovery email address you have on file. Note: If you didn't receive the verification code in your inbox, check your junk or spam folder.
   • Authenticator App: You will use your authenticator app (ie: Google Authenticator) to retrieve your verification code.
6. Enter in the verification code it sent you and click Check.
7. Important for email client users (such as Outlook): Upon logging in at secure.myvcgmail.com for the first time, it'll tell you the newly generated password for your email clients (ie: Outlook, Android, iPhone, etc). This new 2FA password is also found found within Settings > Account > 2-Step Authentication.

Domain admins can force all users to use 2FA by logging in at secure.myvcgmail.com:

1. Click on the More drop-down at the top of your screen.
2. Click on the Domain Settings option.
3. Click on the General tab on the left-hand side.
4. Toggle the Force two-step authentication to On within the User Options window.
5. Click Save.

If you'd like to reset your 2FA email client password, follow these steps:

1. Click on More drop-down at the top of your screen.
   
2. Click on the Settings option.
3. Click the Eye icon for the password you'd like to reset within the 2-Step Authentication pane.
4. Click on the Refresh icon (circle arrow). A confirmation popup window will show. Click Reset.
5. Any email client that had access to this email address will now need to enter this new password.

Please note if your account has a history of being compromised, we may require you to utilize 2FA for security purposes.