We are aware of an ongoing global Microsoft outage that may be affecting access to Microsoft 365 services, which includes Outlook and Microsoft Live. If you use either to access your VCG email, you may be unable to send, receive, or sync messages. We've also received some reports that Mozilla Thunderbird is having trouble connecting to our SMTP server (secure.myvcgmail.com).
To access your email during the outage, please log into your secure Webmail account - https://secure.myvcgmail.com/interface/root#/login
Unfortunately, we cannot provide a timeline for when this will be resolved. You can check the Microsoft 365 Service Status page for updates, view outage reports on Downdetector, or periodically check your email client to see if the connection has been restored.
If you have any questions relating to this notice or to any of your VCG services, please email us at vcgsupport@vcgcorporate.com or call (800) 558-3054.