How to enable Two Factor Authentication (2FA)

Important: Enabling Two Factor Authentication (2FA) will generate a new password for your email clients (ie: Outlook, Android, iPhone, etc). It will also require you to enter a verification code any time you log in at secure.myvcgmail.com.

Domain admins can enable 2FA by logging in at secure.myvcgmail.com:

1. Click on the Domain Settings icon (gear with globe) at the top of your screen.
2. Ensure you're on the General tab on the left-hand side.
3. Within the User Options pane under Two-Step Authentication, you have three options:
   • Enabled (this allows each user the option to enable 2FA)
   • Forced (this forces each user to use 2FA)
   • Disabled (this disables the 2FA feature for all users)
4. Click the Save button in the top-left.

If your domain admin has chosen the "Enabled" option, each of your users will need to log in to enable it. They'll do so by logging in at secure.myvcgmail.com:

1. Click on the Settings icon (gear) at the top of your screen.
2. Ensure you're on the Account tab on the left-hand side.
3. Within the Two-Step Authentication pane, click the Enable button.
4. Choose your verification method:
   • Recovery Email Address: This will send a verification code to the recovery email address you have on file. Note: If you didn't receive the verification code in your inbox, check your junk or spam folder.
   • Authenticator App: You will use your authenticator app (ie: Google Authenticator) to retrieve your verification code.
5. Click Next.
6. Enter in the verification code it sent you and click Check.
7. Now, anytime you log into secure.myvcgmail.com you'll be required to enter in the new verification code.
8. You will also be required to update the password within your email clients (ie: Outlook, Android, iPhone, etc) to your 2FA password found within Settings > Account > 2-Step Authentication.

If your domain admin has chosen the "Forced" option, you will be required to go through the 2FA process the next time you log in at secure.myvcgmail.com:

1. Choose your verification method:
   • Recovery Email Address: This will send a verification code to the recovery email address you have on file. Note: If you didn't receive the verification code in your inbox, check your junk or spam folder.
   • Authenticator App: You will use your authenticator app (ie: Google Authenticator) to retrieve your verification code.
2. Enter in the verification code it sent you and click Check.
3. Important for email client users (such as Outlook): Upon logging in at secure.myvcgmail.com for the first time, it'll tell you the newly generated password for your email clients (ie: Outlook, Android, iPhone, etc). This new 2FA password is also found found within Settings > Account > 2-Step Authentication.

If you'd like to reset your 2FA email client password, follow these steps:

1. Click on Settings icon (gear) at top of your screen.
2. Ensure you're in the Account tab on the left.
3. Click the Eye icon for the password you'd like to reset within the 2-Step Authentication pane.
4. Click on the Refresh icon (circle arrow). A confirmation popup window will show. Click Reset.
5. Any email client that had access to this email address will now need to enter this new password.

Please note if your account has a history of being compromised, we may require you to utilize 2FA for security purposes.