January 31, 2020 9:20am CST - Yahoo/AOL has flagged our mail servers from delivering mail to Yahoo/AOL email accounts due to what they claim are "reports of abuse" by their users. All email that is sent to Yahoo/AOL email addresses by our mail servers is, by definition, transactional email. That is, it is email communication relating to business transactions between buyers and sellers.
Users with Frontier.com email accounts may also be affected, as Frontier's mail is provided through Frontier's partnership with Yahoo.
While we've always been able to eventually have Yahoo/AOL support remove such flags, Yahoo/AOL support is not only slow to respond, but they are not able to provide us with any assurances that mail will be delivered in the future. Dealing with Yahoo/AOL support is time consuming and frustrating experience, and detracts from our ability to provide best-in-class support to our users.
We take email deliverability very seriously, and need to ensure that we're doing everything we can to provide seamless communication between buyers and sellers.
While we will continue to support Yahoo/AOL email addresses, it is with the unfortunate disclaimer that in the event Yahoo/AOL blocklists our mail server you will not be able to receive email in a timely manner, if at all. Yahoo/AOL may impose significant delivery delays or the refusal for delivery, and there's really nothing we can do to resolve this matter in a timely fashion. We will do our best to communicate this to you when / if it happens, but the fact that communication is delayed makes the exercise problematic. We will, however, publish all such announcements here in our Support Center: https://vcgcorporate.zendesk.com/hc/en-us/sections/115001234263
We strongly encourage you to consider utilizing another email address for your VCG services. Ideally it will be a professional business domain email address that represents your company. Alternatively, you may consider creating a Gmail address. We cannot recommend Yahoo as it shares the same parent company as Yahoo/AOL.
If you have any questions regarding issues relating to email delivery to your Yahoo/AOL email address please contact Yahoo/AOL, as there's nothing we can do to help in that regard.