How to retrieve your FTP files
To retrieve files uploaded to your FTP directory (detailed instructions)
- Once logged into your control panel (https://cp.vcgwebsites.com:8443/login_up.php), click on the Files tab on the left.
- Click on the Private folder.
- Click on the FTP folder.
- Click on the folder that the desired file resides. If you're unsure of what folder this is, view the notification email you received and it'll inform you which folder the file is in.
- Find the file that you'd like to download and click on the three horizontal bar icon. From this, select Download and download the file to the desired location on your computer.